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Why AliveCommerce About

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Knowledge and process

Applications and data

Customer and web

Browse by symptom instead

Twelve problems described the way clients describe them, with the causes behind each.

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The structure

Continuous ownership

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Start with one problem

One process, or one focused conversation. You don't need a scope, a platform or a budget to get in touch.

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Or by situation

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Established and growing businesses with complex operations, systems, teams or customer journeys. No rigid size limit.

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Proof

Nobody owns the application layer

MSPs own infrastructure. Vendors own their product. The space between has no name and no owner.

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AliveCommerce / Capabilities

Start with the symptom.

Most people arrive knowing what hurts, not what to buy. These are the twelve things clients describe most often, in roughly the words they use. Each one leads to the layer, the program and the engagement shape that handles it — including the cases where we'd tell you to do nothing.

Operations and process

Work that shouldn't take a person

Reduce manual work

“The same data gets typed into three systems.”

Get off paper

“Filing cabinets, carbon forms, binders on the shop floor.”

See the numbers sooner

“Month-end takes a week to assemble by hand.”

Onboard and train faster

“Six weeks before a new hire is any use.”

Systems and software

Software that's stopped keeping up

Replace a legacy system

“It still works. Nobody left knows how.”

Connect systems that don't talk

“An export, an import, and a spreadsheet in between.”

Take software off my plate

“Nobody owns the stack. Everyone owns a piece of it.”

Recover a failing project

“Past deadline, past budget, no end in sight.”

Customer and revenue

What your customers actually touch

Give customers self-service

“The phones ring all day for order status.”

Sell to customers online

“Contract pricing and stock levels don't survive the handoff.”

Stop rebuilding the website

“Redesigned two years ago. Already dated.”

Meet accessibility rules

“AODA obligations with a date attached to them.”

None of these quite fit?

Then tell us what's actually happening. We'll say which part of this we'd put on it, or that it isn't something we should be involved in.

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