Why AliveCommerce About
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Knowledge and process

Applications and data

Customer and web

Browse by symptom instead

Twelve problems described the way clients describe them, with the causes behind each.

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The structure

Continuous ownership

Before you commit

Start with one problem

One process, or one focused conversation. You don't need a scope, a platform or a budget to get in touch.

Ways to start
How we workWays to startHow we deliver

Priority sectors

Also

Or by situation

Not sure you fit?

Established and growing businesses with complex operations, systems, teams or customer journeys. No rigid size limit.

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Reading

Most read

Proof

Nobody owns the application layer

MSPs own infrastructure. Vendors own their product. The space between has no name and no owner.

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AliveCommerce  /  Industries

Businesses where the office is only half the company.

Thirty people in the office and often as many again in the field, the shop, the warehouse or on the road. Headcount is a poor proxy for what we do. What our clients have in common is operational complexity that outgrew the systems they bought to handle it.

30–200typical size, counting everyone
Canada & USwith onsite delivery nationally
7sectors we know properly

Where we work.

These aren't the only sectors we've delivered in — they're the ones where we know the systems, the regulations and the failure modes without having to learn them on your time.

Manufacturing

Plants running on systems that were specified for a smaller company, with quality records still on paper and line knowledge concentrated in two people.

COO · Plant Manager · Quality Manager · Owner

Distribution and wholesale

Order flow held together by exports, imports and one person's spreadsheet — and customers phoning all day to ask where things are.

COO · VP Sales · E-commerce Manager · Ops Director

Logistics and warehousing

Systems that work fine until volume or a new client changes the shape of the work, and onboarding an account takes months longer than it should.

Operations Director · IT Director · Compliance lead

Construction and engineering

Head office runs on software; the field runs on paper and phone calls, and job costing gets assembled after the fact.

Owner · COO · Project Manager · Safety lead

Trades and contracting

Dispatch, scheduling and service history that live in one person's head, and quotes that take days to produce.

Owner · President · VP Service · Service Manager

Franchising and multi-location

The same problem solved eleven different ways in eleven locations, with training rebuilt from scratch at each one.

Director of Operations · Franchise Support lead

Non-profits and associations

Doing more with a smaller team and tighter compliance than most businesses, with AODA obligations and grant reporting by hand.

Executive Director · Operations Manager

Not on the list?

Sector familiarity shortens discovery; it isn't a requirement. If the problem is process, software or the web layer, the sector matters less than you'd think — and we'll say so if it doesn't fit.

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