Do we need new software for this?

Frequently not. A large share of automation work uses what you already pay for — configuration, native connectors and workflow features nobody enabled.

How do you decide what to automate first?

Impact, not ease. How often it happens, how long it takes, what it costs when it goes wrong, and how exposed it is to one person being away.

What if the process shouldn't exist at all?

That's the cheapest possible outcome and we'd rather find it. We'd delete a process before automating it.

Will our team actually use it?

They will if it's faster than what they did before. That's why we map the real process including the workarounds — people build those for reasons.

AliveCommerce / What we do / Knowledge and process

Business process automation

Someone in your business is currently the integration. They take data out of one system, reshape it, and put it into another, several times a day. That work is invisible until they're off sick.

EngagementDefined project, FBSC

Typical first phase4 to 10 weeks

ApproachMap the real process first

Talk to us about this What drives the cost

Fixed budgetAgreed before work starts. Scope flexes, the number doesn’t.

No vendor pays usNo commissions, referral fees or markup. Ever.

You own everythingCode, documentation, credentials — throughout, not at the end.

Nearly 20 years2,000+ projects for 500+ organizations, from SOHO to Fortune 1000.

What's included.

Scoped and priced up front. Exclusions written as explicitly as inclusions.

Process mapping and discovery

How the work actually happens, including the workarounds and the reasons behind them. Usually the first honest picture anyone has had.

Workflow and approval automation

Routing, approvals, escalations and notifications built around the real decision points rather than the org chart.

Document and data automation

Generation, extraction, validation and filing — the repetitive handling that consumes the most time and produces the most errors.

Integration between systems

The handoffs where the manual work concentrates. Native connectors first, custom only where necessary.

Exception handling and monitoring

What happens when it fails, and how anyone finds out. This is the part that separates automation that lasts from automation that quietly stops.

Documentation and handover

Your team needs to understand what runs and what to do when it doesn't, whether or not we stay involved.

How we approach it.

In this order, because doing them out of order is how these go wrong.

Map what actually happens

Not the documented process. The real one, observed, including the steps nobody mentions because they've stopped noticing them.

Question whether the step should exist

Automating a bad process makes it faster and no better. Some steps survive only because of a constraint that disappeared years ago.

Automate the handoffs first

Integration between existing systems is nearly always cheaper and less disruptive than replacing anything.

Instrument it, then hand it over

Monitoring, alerting and documentation as part of the build. Silent failure is the expensive failure mode.

Typical first phase

4 to 10 weeks

One process, mapped and automated end to end

What drives the number

Systems touched

More than any other factor, by a wide margin

Most common trigger

Someone left

Or is about to, and took the process with them

Not sure this is what you need?

Tell us what's actually happening and we'll say which part of this applies — or that a different approach fits better, or that you don't need us yet. That last answer is more common than you'd expect.

Get a straight answer Or call 416-639-5876, weekdays 8:30–5:30 ET

What we work with.

Chosen on fit. We take no commission or referral fee from any of them.

Power AutomateZapierMakeCeligon8nPythonNode.jsREST and SOAP APIsWebhooksDocument AIRPA where warranted

If this shouldn't be a project.

Some of this work never really ends. When that's true, we'll say so rather than selling you a project that restarts in three years.

Continuous ownership

Champion1 Foundation

When it isn't one process but a steady stream of them. We own the software layer and keep finding the next thing worth automating.

See Foundation

Onsite process work

LiquidIQ

Floor-level mapping, paper capture and hands-on training where the work can't be understood remotely.

See LiquidIQ

Straight answers.

Start the Conversation.

No qualification questionnaire. No nurture sequence. A person reads it and replies within a business day — and tells you plainly if we're not the right fit.

01A person reads itNot a scoring model. It goes to whoever would actually do the work.

02A reply within a business dayUsually a question or two rather than a calendar link.

03A conversation, not a pitchTwenty to ninety minutes. No deck, no slides.

04Then, only if it's warrantedA scope or assessment with a price attached before any work starts.

Prefer to talk first? 416-639-5876 · [email protected]

About business process automation

Three fields. We'll ask the rest on the call.

Related.

Articles are matched by tag; services, capabilities and programs are curated.

Tell us what's breaking.

We'll tell you roughly what this costs, how long it takes, and whether it's worth doing at all — including when the honest answer is that you don't need us.

Start the Conversation

Knowledge and process

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Proof

Nobody owns the application layer