AliveCommerce / Programs
Some work has a start, a finish and a budget. Some doesn't — the software layer, the way information moves, the website. Those need an owner, not a project plan. Each program owns one layer, continuously, under a fixed monthly fee.
For most of our history we delivered defined projects: migrations, integrations, custom builds. They went well. And then, a year or two later, a lot of them decayed — not because the work was poor, but because nobody owned it once the project ended.
A migration finishes and the system drifts. A site launches and diverges from the business. Documentation is written for an audit and never touched again. The work kept ending at exactly the point where the value needed maintaining.
So we built programs for the parts that don't end. Each owns one layer of the business, under a fixed fee, so that the incentive is to make that layer need less intervention over time rather than more.
One per layer. Same team, same commercial model, same agreements.
Every piece of software the business runs on — off-the-shelf, custom, legacy, or abandoned by whoever built it. The space between your MSP and your vendors, owned.
How the business knows what it knows. Paper, procedures, training and documentation — including the physical work that needs someone standing on your floor.
The site stops being a project that decays between rebuilds and becomes something that changes every month in response to data. Works alongside your marketing team.
AliveCommerce owns the whole defined-project column. Programs own the continuous one, one layer each.
The full explanation of the structure is on how we work.
The programs differ in what they own. The commercial terms don't.
We make no more money by doing more work, which inverts the usual incentive. We profit when your layer needs less intervention.
Depending on the engagement, defined service levels, response commitments, warranties and transition protections may be available — agreed in writing before you sign.
Based on how the relationship actually went. It behaves more like an insurance premium than a timesheet, and it can go down.
No commissions, referral fees or reseller margin from any platform. A recommendation to change nothing costs us exactly what a rebuild would.
Code, content, credentials, documentation and accounts. Yours throughout, and leaving means leaving with all of it.
Same team, same address, and agreements and invoicing issued by AliveCommerce. No separate entities to chase.
Most people arrive with one of these sentences.
Common, and not a separate product. Clients usually arrive through one program and add a second when the first exposes a gap — a Champion1 client discovers their documentation doesn't exist, or a DARWIN client needs the portal behind the site owned properly.
We don't market a bundle, because nobody wakes up wanting three layers at once. When it happens, it's a commercial arrangement worked out between us.
No. Champion1, LiquidIQ and DARWIN are programs of AliveCommerce — same team, same address, same invoicing entity. They're named separately because they're different products with different buyers.
Because the buyer and the commercial model are different enough to confuse each other. Someone looking for continuous application management is badly served by a page that also sells one-off website builds. Separate names let each explain itself clearly.
That's the most common path. A defined project to build or migrate something, then a program to own the result. It also means the program starts with a team that already knows the system.
Defined service levels agreed in writing, and a rate review that moves in both directions based on how things actually went. Both are written down before you sign rather than explained afterwards.
Then we'll say so. Small stacks where a hire wins, sites that are new and fine, paper that only needs scanning rather than systems — each program page lists when it isn't the right answer, and we mean it.
Foundation is now the top tier of Champion1 rather than a separate program — unlimited management plus active engineering, process mapping and a live roadmap. Same offer, one fewer name to learn.
Tell us what's happening and we'll say which program fits, or that a defined project would serve you better, or that you don't need either yet.
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