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Knowledge and process

Applications and data

Customer and web

Browse by symptom instead

Twelve problems described the way clients describe them, with the causes behind each.

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The structure

Continuous ownership

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Start with one problem

One process, or one focused conversation. You don't need a scope, a platform or a budget to get in touch.

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Established and growing businesses with complex operations, systems, teams or customer journeys. No rigid size limit.

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Nobody owns the application layer

MSPs own infrastructure. Vendors own their product. The space between has no name and no owner.

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AliveCommerce  /  Industries  /  Non-profits and associations

Non-profits and associations

Tighter compliance than most businesses, a smaller team than any of them, and funders who want reporting in a format nobody's systems produce. Plus AODA obligations with dates attached, which is one of the few deadlines in this sector that doesn't move.

Common systemsCRM · member portals · QuickBooks · Microsoft 365
Frequent triggerAn AODA deadline or a funder request
PricingNon-profit rates available

What we see most.

Tick what applies. The count changes what we'd recommend, and sometimes the recommendation is to wait.

What we do here.

Across all three layers, because problems in this sector rarely stay in one.

Web and revenue

Accessibility and public-facing obligations

AODA is the clearest deadline in this sector and the one most often achieved once and then lost. Documents are usually the larger half of the problem.

  • AODA and WCAG audit and remediation
  • Document and PDF accessibility
  • Training for the people who publish
  • Ongoing compliance as content changes
Applications

Member data, reporting and integration

Funder reporting is where the manual effort concentrates. The data usually exists — it just lives in four places and gets joined by hand each quarter.

  • Member and donor data consolidation
  • Grant and program reporting automation
  • Integration between CRM, finance and program systems
  • Board and funder dashboards
Knowledge and process

Volunteers, staff turnover and continuity

Turnover is higher and institutional knowledge is thinner. Documentation isn't an efficiency project here — it's continuity insurance.

  • Volunteer onboarding that scales
  • Program procedures documented
  • Staff transition and handover materials
  • Training for part-time and seasonal teams

The systems you probably run.

Each has a page on Champion1 covering what typically breaks.

Salesforce NPSPMicrosoft 365QuickBooksDoceboWordPressSharePointPower BIMember portals

Who we usually work with.

And the sentence that tends to start the conversation.

Executive DirectorOwns the mandate and the budget“We're spending programme money on administration.”
Operations ManagerOwns the day to day“Reporting season takes three weeks of my year.”
Communications leadOwns the website“I was told we're compliant. I don't know if we still are.”
Board memberOwns governance“Can we demonstrate compliance if asked?”

What it looks like in practice.

Non-profit · 60 staff · 9 weeks

Compliance achieved twice, lapsed twice

The third time we trained the four people who publish. That fixed more than the remediation did, and it is the part that has held.

Zero
regressions since

Straight answers.

Related.

The capabilities this sector reaches for most.

Meet accessibility rules“AODA obligations with a date attached to them.”See the numbers sooner“Month-end takes a week to assemble by hand.”Onboard and train faster“Six weeks before a new hire is any use.”

Tell us what's breaking.

We'll tell you which part of this we'd put on it, roughly what it costs, and whether it's worth doing at all — including when the honest answer is that you don't need us.

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